Welcome to xishuizhuayin (accessible via www.xishuizhuayin.com). These Terms of Service (“Terms”) govern your use of our website and the purchase of our pet paw print absorbent mat products (“Products”). By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before completing any transaction.
—
1. General Provisions & Operating Identity
This website is operated under the brand name xishuizhuayin. Throughout the site, the terms “we”, “us”, and “our” refer exclusively to xishuizhuayin. We offer this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
Our official communication channel for customer support, inquiries, and notifications is:
Brand Name: xishuizhuayin
Website: www.xishuizhuayin.com
Contact Email: customercare@xishuizhuayin.com
Primary Region of Operations: Belgium
—
2. Eligibility & Website Usage
By agreeing to these Terms, you represent that you are at least the age of majority in your state or country of residence. You agree not to use our Products or website for any unauthorized or illegal purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction or within the European Union.
—
3. Orders & Pricing
All product listings on www.xishuizhuayin.com constitute an invitation to offer. When you place an order, you are making an offer to purchase the selected Products under these Terms.
Pricing: Prices for our Products are subject to change without prior notice. Prices displayed on our website include relevant mandatory taxes applicable within the European Union unless explicitly stated otherwise during checkout.
Order Acceptance: We reserve the right to refuse or limit any order placed with us. In the event that we make a change to or cancel an order, we will notify you via the contact email provided at the time the order was made.
—
4. Shipping, Delivery & Risk of Loss
We fulfill and deliver orders to customers located across Europe through reliable priority carrier networks (including DHL, FedEx, and UPS Priority services).
Order Processing Time: Standard order preparation and processing typically require 1 to 2 business days.
Transit Time: Estimated transport duration ranges from 5 to 11 business days following dispatch.
Automated Tracking Notifications: Upon dispatch, arrival at distribution hubs, and local delivery deployment, automated tracking status emails will be issued to the email address provided at checkout to keep you informed at key milestones.
Transfer of Risk & Ownership (EU Consumer Protection Compliance): In accordance with the European Union Consumer Rights Directive, the risk of loss or damage to goods remains strictly with xishuizhuayin until you, or a third party designated by you (other than the carrier), acquire physical possession of the items. Risk does not transfer upon handover to the courier.
Extended Delivery Inquiries: If your shipment exceeds the standard transit timeframe, please contact customercare@xishuizhuayin.com. We will initiate a formal investigation with the designated carrier and, based on the verified outcome, arrange a full refund or issue a replacement shipment as appropriate.
—
5. Statutory Right of Withdrawal (14-Day Cooling-Off Period)
In full compliance with European consumer protection laws, customers residing in the European Union possess a statutory Right of Withdrawal.
Withdrawal Period: You have the right to withdraw from your purchase contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party indicated by you, acquire physical possession of the goods.
Exercising Your Right: To exercise your right of withdrawal, you must inform xishuizhuayin of your decision by submitting a clear statement via email to customercare@xishuizhuayin.com before the 14-day period has elapsed.
Effects of Withdrawal: Upon valid notification of withdrawal, we will reimburse all payments received from you for the purchased items using the original payment method, following the verification of returned goods in line with legal requirements.
—
6. Damaged, Defective, or Faulty Goods
We maintain rigorous standards for product quality. If you receive an item that is defective or damaged during transit, you are entitled to statutory remedies under European law.
Reporting Defects: Please contact customercare@xishuizhuayin.com promptly upon discovering any flaw or shipping damage.
Simplified Resolution Process: You are not required to physically send back damaged items. Providing photographic or video evidence of the damaged product via email is sufficient.
Remedies: Upon verification of the provided evidence, xishuizhuayin will promptly issue a full refund or send a replacement item at no extra charge to you.
—
7. Intellectual Property
All content presented on www.xishuizhuayin.com—including text, graphic imagery, product design depictions, original photography, site layout, and logos—is the property of xishuizhuayin or used under express rights. No content on this site may be reproduced, distributed, transmitted, or utilized for commercial purposes without prior written authorization from xishuizhuayin.
—
8. Limitation of Liability
While xishuizhuayin undertakes reasonable measures to ensure product availability, accurate product representations, and secure online infrastructure, our liability shall be defined and limited in accordance with applicable governing law.
Statutory Rights: Nothing in these Terms shall limit or exclude statutory rights that cannot be restricted or excluded under European consumer protection law, including liability for intent or gross negligence, or liability for consumer product safety compliance.
Unforeseen Events: xishuizhuayin shall not be held responsible for failure or delay in performance resulting from causes beyond reasonable commercial control, such as severe weather disasters, customs delays, or major infrastructural interruptions.
—
9. Governing Law & Dispute Resolution
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Belgium and applicable European Union directives.
Online Dispute Resolution (ODR): European consumers may also utilize the European Commission’s Online Dispute Resolution platform to resolve consumer disputes amicably.
* Jurisdiction: Any legal proceedings or disputes arising from these Terms or your purchase shall be subject to the competent courts of the consumer’s place of residence within the European Union or Belgium as designated by applicable law.
—
10. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes.
—
11. Contact Information
Questions regarding these Terms of Service or inquiries regarding orders should be directed to:
Customer Service Email: customercare@xishuizhuayin.com