At xishuizhuayin (“we”, “us”, “our”), accessible via www.xishuizhuayin.com, we are committed to delivering your orders efficiently across Europe. This Shipping Policy outlines the terms and conditions regarding the processing, dispatch, and delivery of your purchases.
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1. Order Processing & Handling
Processing Time: Orders are typically processed and handed over to our logistics partners within 1 to 2 business days after payment verification.
Order Confirmation: Upon successfully placing an order, you will receive an automated confirmation email containing your order details.
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2. Shipping Destinations & Delivery Estimates
We currently deliver to customers within Europe. To ensure reliable and efficient transit, we collaborate with premium logistics carriers including Priority services from DHL, FedEx, and UPS.
Transit Time: Standard delivery across Europe generally takes between 5 to 11 business days following dispatch.
Tracking & Updates: Automated tracking emails will be sent to the email address provided at checkout at key transit milestones, including order dispatch, arrival at sorting facilities, and final local delivery updates.
Please note: Estimated delivery times are provided as guidelines based on carrier estimates and may vary slightly due to external factors beyond our direct control, such as seasonal high volumes or transport network delays.
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3. Order Tracking & Delayed Shipments
If your parcel has not arrived within the standard estimated delivery timeframe:
1. Please check the tracking link provided in your automated dispatch email for the latest carrier status updates.
2. In the event that a shipment exceeds the standard transit timeframe significantly, we will initiate a formal investigation with the carrier to locate the package.
3. Based on the findings of the carrier investigation, if the package is confirmed lost in transit or permanently delayed, we will arrange for either a complete refund of the order amount or a replacement shipment to be sent at no extra cost.
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4. Shipping Address & Delivery Responsibilities
Customers are responsible for providing complete and correct shipping details at the time of checkout.
Please verify your address, phone number, and contact details before finalising your order.
If a package cannot be delivered due to incorrect or incomplete delivery information provided by the customer, or failure to collect the shipment from a local collection point after carrier notification, any additional re-delivery costs incurred may be the responsibility of the customer.
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5. Customs, Taxes, & Import Duties
For orders shipped within the European Single Market / European Union, standard local value-added tax (VAT) applies as configured at checkout, and no additional intra-community customs duties will be assessed upon delivery. For deliveries outside the European Union zone, local taxes and administrative clearance fees, if applicable, remain the responsibility of the recipient.
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6. Contact Us
For any inquiries regarding your shipment status or shipping policy details, please contact customer support:
* Customer Care Email: customercare@xishuizhuayin.com