This Refund and Return Policy governs all purchases made on www.xishuizhuayin.com. Across all terms and documentation provided on this site, xishuizhuayin operates as the primary trading entity.
1. Statutory Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with European Union consumer legislation, customers residing within the European Union and wider European sales regions possess a statutory right to withdraw from their purchase within 14 calendar days without providing any reason.
The withdrawal period expires 14 calendar days from the day on which you, or a third party designated by you (other than the carrier), physical possession of the ordered goods is acquired.
To exercise the right of withdrawal, you must inform xishuizhuayin of your decision by submitting an explicit notice via email to:
Customer Service Email: customercare@xishuizhuayin.com
To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the 14-day period has elapsed.
2. Returns Process and Directives
To remain eligible for a standard statutory return under the 14-day right of withdrawal, items must be dispatched back to our designated return hub in unused, unaltered condition, complete with original product packaging and tags intact.
If you wish to initiate a standard return, please contact customercare@xishuizhuayin.com to receive full authorization and specific instructions regarding the designated return facility address. Returns dispatched without prior written authorization from xishuizhuayin may experience delays in tracking and processing.
Return shipping charges associated with voluntary withdrawals remain the responsibility of the customer, unless the item received was damaged, defective, or incorrect.
3. Damaged, Defective, or Incorrect Goods
xishuizhuayin maintains rigorous standards to ensure products leave our dispatch points in proper condition. If an item arrives damaged, flawed, or incorrect, you are not required to return the damaged item physically.
To process a resolution for damaged or defective items quickly:
1. Contact our support team at customercare@xishuizhuayin.com within a reasonable time after receipt.
2. Provide clear photographic or video evidence illustrating the specific fault or damage alongside your order details.
Upon verification by xishuizhuayin, an appropriate resolution will be arranged promptly, consisting of either a replacement dispatch or a full monetary refund credited back to your original payment method.
4. Transit Delays and Investigations
xishuizhuayin serves customers across Europe utilizing specialized logistics partners, including priority delivery services provided by DHL, FedEx, and UPS.
Standard delivery timelines provided at checkout represent estimated operational frames. In the event an order exceeds standard shipping expectations without registered delivery confirmation:
xishuizhuayin will immediately open a formal investigation with the designated logistics carrier (DHL, FedEx, or UPS) to locate the shipment.
Following official updates from the carrier regarding shipment status, xishuizhuayin will issue either a full refund or a replacement order based on the factual findings of the investigation.
5. Approved Payment Methods and Refund Terms
All monetary transactions on www.xishuizhuayin.com are processed in Euros (€) through secure financial infrastructure. Accepted payment methods comprise:
Credit and Debit Cards: Visa, Mastercard, American Express
* Digital Wallets: Apple Pay, Google Pay, and recognized digital wallet solutions
When a refund is approved by xishuizhuayin, the reimbursement will be processed automatically using the exact payment method utilized for the initial transaction. Once issued from our system, funds typically reflect in your payment account within standard banking processing cycles, depending on your card issuer or payment platform provider.