This Privacy Policy describes how xishuizhuayin (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from www.xishuizhuayin.com (the “Site”).
xishuizhuayin operates from Belgium and services customers across Europe. For the purposes of applicable data protection laws, including the European Union General Data Protection Regulation (GDPR), xishuizhuayin is the Data Controller responsible for your personal data.
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1. PERSONAL INFORMATION WE COLLECT
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
Device Information: Web browser version, IP address, time zone, cookie information, sites or products viewed, search terms, and how you interact with the Site.
Order Information: Name, billing address, shipping address, payment details, email address, and phone number.
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2. HOW WE USE YOUR PERSONAL INFORMATION
We process your personal data under the following legal bases pursuant to the GDPR:
Performance of a Contract: To fulfill orders placed through the Site, process payment information, arrange for shipping, and provide invoices and order confirmations.
Legitimate Interests: To screen our orders for potential fraud or risk, and to maintain and improve our Site functionality.
Legal Obligation: To comply with statutory tax, accounting, and financial reporting requirements.
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3. THIRD-PARTY DATA PROCESSORS & PAYMENT PROCESSING
We share your personal information with third-party service providers to assist us in operating our business and serving you:
Payment Processing: We use Stripe to process payments on our Site. We do not store or collect your payment card details directly. Your payment information is provided directly to Stripe, whose use of your personal data is governed by their privacy policy. Stripe operates in accordance with applicable data security standards and GDPR requirements.
Logistics Partners: We share your delivery details with postal and courier services in Europe solely to fulfill product delivery.
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4. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying statutory, tax, legal, and accounting obligations under Belgian and European Union laws.
Order and Transaction Data: Retained for up to 7 years following the date of the transaction to comply with mandatory EU statutory financial and tax record-keeping regulations.
General Inquiries and Communication: Retained for up to 2 years from the last communication, after which it is deleted or anonymised.
Upon the expiry of applicable retention periods, your personal data will be securely deleted or permanently anonymised.
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5. YOUR RIGHTS UNDER GDPR
If you are a resident of Europe, you have the following rights regarding your personal data:
Right of Access: Request copies of your personal data held by us.
Right to Rectification: Request correction of inaccurate or incomplete information.
Right to Erasure: Request deletion of your personal data under certain conditions.
Right to Restrict Processing: Request restricted processing of your data under specific conditions.
Right to Data Portability: Request transfer of the data collected to another organisation or directly to you.
* Right to Object: Object to our processing of your personal data where relied upon legitimate interests.
To exercise any of these rights, please contact us at customercare@xishuizhuayin.com. You also have the right to lodge a complaint with your local Data Protection Authority in Europe.
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6. COOKIES
We use cookies and similar tracking technologies to operate, improve, and analyze usage of our Site. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent; however, certain features of the Site may not function properly without them.
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7. CONTACT DETAILS
For questions, requests, or concerns regarding this Privacy Policy or your personal data, contact us by email:
Email: customercare@xishuizhuayin.com